Contracts And Chaos: Inside Uber's Customer Service Struggles

Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.

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Contracts And Chaos: Inside Uber's Customer Service Struggles

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Contracts And Chaos: Inside Uber's Customer Service Struggles