Description
COURSE OVERVIEW
Careers in medical and health management are projected to grow rapidly over the next ten years, as the need to develop effective healthcare operations has never been more pressing. This course provides you with the tools to analyze and identify strategies to improve the operational performance of healthcare organizations. The course focus on key concepts in four essential areas of operations management: process analysis, service operations, quality management, and inventory management.
This course has been designed to fulfill the specific needs of graduates interested in a management or leadership role within the complex health service sector. Healthcare organizations share many commonalities with production facilities, including the need for efficient process flow, change management, and quality standards. Students will explore the principles, approaches, strategies and techniques to understand, model, analyze and manage complex healthcare systems.
Students will learn to measure efficiency and improve effectiveness and productivity, without compromising quality or safety. Ultimately, gain the essential knowledge to manage the integration of people, systems, and technologies to ensure the delivery of consistent, high-quality, person-centric care..
COURSE OBJECTIVE(S)
The main objectives of the course are:
- Introduce students to operations management and the roles of operation
- Expose students to the principles of healthcare operations
- Understand the health systems and operations
- To expose students to decisions and healthcare operational activities
- Enhance students’ understanding of service operations and healthcare operations
- Equip students with operations strategies and how they contribute to a firm’s competitive advantage
LEARNING OUTCOMES
At the end of this course, students should be able to:
- Describe the decisions made in planning a pharmaceutical product delivery process
- Distinguish service operations from manufacturing operations
- Explain how operations strategy contributes to providing competitive advantage to organizations
- Appreciate how quality can be established in the operations function
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